Health Care News

Congratulations Anna Wright for being nominated as Grace Health’s December Communicate with H.E.A.R.T. Spotlight Recipient!  Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what it means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Anna?  For me, Communicate with H.E.A.R.T. means to always show kindness and compassion. It means treating everyone as if they’re a member of my family. It means listening to the patients, asking questions and advocating for them. One of my biggest missions daily as a dental assistant is to make sure my patients leave feeling better than they did coming in. Many people have dental anxiety or special needs making it very difficult for them to come see us. I always keep that in mind. Sometimes, they just don’t understand the process of what we are doing and simply explaining it step by step puts them at ease. I truly love helping people. For me, nothing beats public healthcare.

What does Anna like about Grace Health?  Working at Grace Health has truly been one of the best experiences.  I love my dental department.  We have all like family and have so much fun while we work.  It’s one of the most rewarding jobs I’ve ever had.

Congratulations Emily Reidenbach for being nominated as Grace Health’s September Communicate with H.E.A.R.T. Spotlight Recipient!  Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what it means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Emily?  Communicating with HEART to me means listening and putting patients at the center of their own care.

Congratulations Megan VanSickle for being nominated as Grace Health’s June Communicate with H.E.A.R.T. Spotlight Recipient! Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what is means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Megan?
Communicate with H.E.A.R.T is to show kindness to others. Sometimes patients can have anxiety, especially about dental related issues. I try to use empathy and to explain everything to patients so that they are informed. Sometimes the unknown is the biggest thing causing their anxiety. So, if I can do anything to help make their appointment enjoyable, that is my goal.

What does Megan like about Grace Health?
I previously worked as a phlebotomist and was assigned to work at the Family Health Center (Grace Health) blood draw site back in 2011. During that time, I witnessed what a fun atmosphere it was here. Even though we were not employed by Grace Health, we were invited to attend the monthly All-Staff meetings which were always in person before COVID. The meetings were something to look forward to – full of information, but also full of humor (Fish! Philosophy). Grace Health was the only place I applied to and the only place I had interest in applying to after dental hygiene school. After 9.5 years, there have been many changes and I still enjoy it here.

Congratulations Diana MacGregor for being nominated as Grace Health’s May Communicate with H.E.A.R.T. Spotlight Recipient!  Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what it means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Diana?  It means listening and actively hearing what the person is saying and treating everyone with kindness and empathy.  What does Diana like about Grace Health?  I work with the best people in IT who are helpful, knowledgeable, and fun.  I love building relationships with others at Grace Health, and we truly have the best people here.

Congratulations Emily Slucter for being nominated as Grace Health’s March Communicate with H.E.A.R.T. Spotlight Recipient!  Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what is means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Emily?  Communicate with H.E.A.R.T to me, means understanding that helping one, helps us all.  We all are connected in a way – no matter our differences, our socioeconomic backgrounds, upbringing, or education.  If we treat others with kindness and respect, good can ripple through in a lasting way.  What does Emily like about Grace Health?  What I love about Grace Health is their core values align with my personal values. Working here feels as though I am contributing to my community, and I get to help people of all walks of life. I love working in the specialties department.  We are a close-knit team and lucky enough for me I consider many of my “teammates” personal friends. My patients are some of the most interesting people I have ever met.  I enjoy being their listening ear, a quick confidant, a friendly face, and if possible, an educator – that feels most rewarding

Congratulations Carla Tungate for being nominated as Grace Health’s January Communicate with H.E.A.R.T. Spotlight Recipient!  Each month Grace Health selects a staff member, nominated by their co-workers, who exemplifies what is means to Communicate with H.E.A.R.T.

What does Communicate with H.E.A.R.T. mean to Carla?  Communicate with H.E.A.R.T to me, means truly listening not only with my ears but with my heart and being compassionate so that I can meet our patient’s needs. Every patient’s living environment is different, and we are not here to judge but to serve them equally.  I work in the Accounts Receivable area, so I have contact with patients that have a balance due. Sometimes the phone calls can get tough if the patient doesn’t think they owe a balance. My goal is to make sure that I am listening to them fully so that I can resolve the balance issue. Sometimes it is as simple as getting proper insurance information from them so that we can bill or rebill their balance. Sometimes I need to set up a payment plan to get the balance paid or it may be that our patient is in need of applying for Sliding Fee Discount.  I talk with a smile on my face so that it comes out in the phone call. I want the patient to feel comfortable to know that I am here to help.  It is always so gratifying to get a phone call that starts out bad and ends with the patient being thankful and happy that they come to Grace Health.