Grace Health employees may use or disclose your patient information to provide treatment, obtain payment and carry out health care operations.
Your patient information is used by the people taking care of you at our office. We may also share information with others who are helping us provide treatment for you, such as a medical specialist, hospital, laboratory or pharmacy.
Your patient information may be used as we bill and collect payment for the treatment and services you receive. We may contact your insurance company to verify coverage, and we may share the information with them to obtain payment for services we have provided or to request authorization for treatment. Information may be disclosed to our collection agency in case of non-payment for services.
We may use your health information as we operate and manage our practice and to make sure that you and our other patients receive quality care. This includes using patient information to evaluate the performance of our staff, to find ways to become more efficient and to decide what services to offer. When information is shared with others who provide business services for our organization, they are also required to protect the privacy of our patient information.
Appointment reminders and leaving messages:
We may contact you or leave a message on an answering machine or with a household member to remind you of your appointment. We may also leave messages about the status of services we are providing for you or to request return calls to our office.
SMS Text Messaging:
If you share your cell phone number with us, appointment reminders and payment alerts may be sent in text messages. We may also send you information about tests, appointments, and other procedures for which you are due. Text messaging is optional, so you may opt out at any time.
- Your health and well being is our number one priority. You can expect to receive occasional helpful links to health related information. You may also receive a link to complete a survey following a visit to our clinic. Your satisfaction is very important to us and we want to continually improve our services.
- You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 800-852-5407.
- Carriers are not liable for delayed or undelivered messages
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive a message after a visit and potentially additional messages if you have underlying health conditions of concern. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Other Electronic Communication:
We may securely send or receive messages through the Patient Portal. We do not use e-mail to communicate with individual patients or receive messages from them.
We may tell you about or recommend possible treatment options or alternatives that may be of interest to you.
Some patients may receive letters requesting donations to Grace Health. If you do not want to be on that mailing list, you may contact us by phone or mail.
In the case of a medical emergency, your information may be disclosed without obtaining a signed authorization to prevent delays in treatment. We may not be able to honor any normal restrictions on use or disclosure if emergency treatment is required. We may notify your family members, caregivers, and/or close friends in case of a medical emergency or if you are incapacitated. We may also share information that relates to their involvement in your health care based on our professional judgment if we determine it is in your best interest.
Disclosures permitted by law:
We may disclose information about you without your permission if permitted or required by law. This includes the following situations:
- Immunization records — Childhood immunization records will be reported to the Michigan Care Improvement Registry (MCIR)
- Public health authorities — We will disclose information to your county health department if you have one of the communicable diseases that must be reported under Michigan law. Information may be reported to state or federal agencies regarding preventing or controlling disease, workplace injuries and adverse events related to food or medical products.
- Controlled substances – If our pharmacy dispenses a controlled substance, we will report all details of the prescription and your government-issued ID to the State of Michigan.
- Court order — We will release any information requested in a court order or a subpoena issued by an official of the courts.
- Minor’s confidential information – If you are a minor seeking your own care as allowed by law, we may contact your parents with information about your condition if it is determined medically necessary by a health care provider. Your parents may also become aware of the treatment if they are responsible for payment for the services.
- Abuse or neglect — We will report cases of suspected abuse or neglect to Child Protective Services or Adult Protective Services as required by law.
- Domestic abuse — We will report cases of domestic abuse to the authorities as required by law.
- Law enforcement — We may release information to law enforcement as needed to avert a serious health or safety threat or to locate a suspect, fugitive, material witness or missing person. We may release information to law enforcement for investigation of illegal activities involving controlled substances.
- Dental records – Dental records may be released to law enforcement to identify a deceased or missing person.
- Deceased patients — Information about deceased patients may be disclosed to the medical examiner, funeral director or an institutional review board such as the Fetal Infant Mortality Review.
Integrated Health Partners (IHP):
We are a member of this hospital physician organization whose activities include medical insurance support, quality improvement and a community collaborative for chronic disease and case management. Your information may be shared with the IHP staff and partnering providers for those purposes.
Health Information Exchange:
Other healthcare organizations providing care for you and clinical record extract services provding information to your insuranc ecompany may be able to view your health records electronically. Contact our Privacy Officer if you wish to opt out from this electronic exchange.
With your signed consent, your medical appointment with a resident may be recorded for educational purposes.
Other uses and disclosures:
We will obtain written authorization from you or your legal representative for any uses or disclosures that are not described above, are not permitted by law or are not related to treatment, payment or health care operations. You may revoke a previously made authorization by providing written notice.
Notification of breaches:
We will make every effort to protect the privacy of your health information. We will notify you by mail about a breach of confidentiality.
You have the following rights regarding your health records.
- Right to request restrictions on uses or disclosures – You have the right to request that we place limitations on our use or disclosure of your patient information. We have the right to choose not to agree to the requested restriction.
- Right to receive confidential communications – You have the right to request that we use alternative methods to contact you. We have the right to choose not to agree to the request.
- Right to inspect and copy – You have the right to make an appointment to review your health records. You may also request to receive a copy of your records at a reasonable fee. You may request that the records be provided in electronic format.
- Right to amend – You have the right to add a written statement to your records to clarify or correct the information within your chart.
- Right to receive an accounting of disclosures – You have the right to request a list of all disclosures made without your written authorization that were not made for the purposes of treatment, payment or health care operations.
- Right to restrict disclosures to health plan – f you pay in full for services, you can request that information about those visits is not provided to your health insurance plan.
Changes to this notice
We reserve the right to revise this notice when there has been a material change in our privacy practices. We will abide by the terms of the notice currently in effect. The current version of the notice will be posted at Grace Hea lth and on our website at www.gracehealthmi.org. You may contact us to receive a written copy.
Questions or complaints If you have questions about this notice or Grace Health’s privacy practices, please contact our Privacy Officer at (269) 965-8866. If you believe your privacy rights have been violated, you may contact our Privacy Officer. You may also file a written complaint with the Department of Health and Human Services. You will not be retaliated against for filing a complaint.