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Patient Satisfaction Survey 2015

By February 12, 2016July 17th, 2018Health Care News

Each year Grace Health provides its patients with a survey in order to evaluate services provided and make needed corrections. Between October 26, 2015 and November 6, 2015, a total of 1,488 surveys were completed by Grace Health patients.

The results are in. Here is what our patients said:

Family Practice/Internal Medicine and Pediatrics
• 98% of patients were able to get an appointment at soon as they needed.
• 90% of patients felt their provider was familiar with their medical history.
• 65% of patients said they were asked about their health goals.
• 59% of patients were asked about their moods or emotions.
• 90% of patients were asked about the medicines they were taking.
• 98% of patients understood their plan of care from their visit.

OB/GYN
• 98% of patients were able to get an appointment as soon as they needed.
• 88% of patients felt their provider knew their medical history.
• 65% of patients said they were asked about their health goals.
• 61% of patients were asked about their moods or emotions.
• 88% of patients were asked about the medicines they were taking.
• 99% of patients understood their plan of care from their visit.

Dental
• 98% of patients felt the dental staff/dentists were polite and helpful.
• 99% said their treatment plan was clearly explained.
• 99% indicated that all of their questions were answered.
• 99% commented that the front desk staff was polite & helpful.
• 82% received a reminder phone call.

Thank you to all our patients who provided feedback. Your input is sincerely appreciated.

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